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Privacy Policy

ADHD Assessment and Treatment. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or use our ADHD assessment and treatment services.

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1. Information We Collect
 

We may collect and process the following types of information:

  • Personal details: name, date of birth, contact information (address, email, phone number).

  • Health information: medical history, assessment results, diagnosis, treatment records, and any information you provide to our clinicians.

  • Payment information: billing details and transaction records (we do not store full card details).

  • Technical data: IP address, browser type, operating system, and cookies when using our website.

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2. How We Use Your Information
 

We process your data in order to:

  • Provide ADHD assessments and treatment services.

  • Maintain accurate medical and administrative records.

  • Communicate with you about your appointments, treatment, or enquiries.

  • Process payments for our services.

  • Ensure our website functions properly and improve user experience.

  • Comply with legal, regulatory, and safeguarding obligations.

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3. Legal Basis for Processing
 

We process your personal data under the following lawful bases:

  • Consent: where you have given explicit consent (e.g., for communication or treatment).

  • Contract: to deliver our services as agreed.

  • Legal obligation: to comply with healthcare regulations and safeguarding requirements.

  • Legitimate interests: to manage and improve our services.

  • Special category data (health information): processed under Article 9(2)(h) of UK GDPR for the provision of health or social care.

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4. How We Store and Protect Your Data
 

  • Records are stored securely in encrypted electronic systems and/or locked physical files.

  • Access is restricted to authorised staff and clinicians only.

  • We retain health records for the period required by UK law and professional standards.

  • We regularly review data security measures to protect against loss, misuse, or unauthorised access.

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5. Sharing Your Information

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We will never sell your information. We may share your data with:

  • Healthcare professionals directly involved in your care.

  • Third-party service providers (e.g., IT support, payment processors) under strict confidentiality agreements.

  • Regulatory bodies or legal authorities, if required by law.

  • With your consent, your GP or other relevant healthcare providers.

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6. Your Rights

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Under UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request erasure of your data (subject to legal/medical record retention requirements).

  • Restrict or object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent at any time.

To exercise these rights, please contact us (see below).

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7. Cookies and Website Usage
 

Our website may use cookies to improve functionality, security, and user experience. You can manage cookie preferences through your browser settings.

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8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

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